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amex

Industry: Financial Services

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American Express - Global Credit Management Reporting

Background

American Express Company, founded in 1850, provides travel-related services, financial advisory services and international banking services throughout the world. American Express Travel Related Services Company Inc. provides a variety of products and services, including the American Express Card, the Optima Card and other consumer and corporate lending products, stored value products, corporate and consumer travel products and services, magazine publishing and merchant transaction processing, point of sale and back office products and services.

Challenges

American Express wanted to give their clients better customer satisfaction. They wanted to act as a Global Credit Management source. They needed a reporting system to manage this. The data from current reports such as Industry Reports, Cardmember Reports and Client Hierarchy Reports needed to be available.

American Express also wanted to give their clients easier access and a more comprehensive method of viewing their statements. They needed to offer a reporting system through web based functionality. The two primary issues of the Corporate Purchasing Card via the web were security access and a data collection process. The data collection process included the gathering of report profile information and corresponding MIS data as requested.

Solution

Systech enabled a web based reporting system to enhance existing client satisfaction, reduce the cost of doing business and provide clients with a tool to leverage American Express data for more complex analysis through the use of filters and interactive access to detailed information. The solution gives American Express clients the functionality and accessibility to view their corporate accounts in the categories of air, hotel and rental. This allows for more cost effective methods of negotiating travel patterns for companies. Companies are able to track their expenses world-wide.

The system gives a highly summarized report on items such as global spending, and where and how money is being spent. This provides a value-added service to American Express clients. The modification of the data warehouse will allow for access of reporting on the web with guaranteed, data level security - a important issue for AmEx users. The system will also be able to report on multiple currencies.

Result

The web based reporting system provides the benefits of improved timeliness of the Corporate Purchasing Card data, reduced purchase order costs and better strategic procurement decisions through increased analytical capabilities. American Express now features the Corporate Purchasing Card that delivers reports via the internet with security.

In the first year alone, Systech's BI solution saved American Express over $7 million in logistical costs.