Telco Analytics

Minimize Data Cost, Maximize Data Value.

Telecommunications companies hold a unique advantage in the modern marketplace: with control of communications infrastructure, they have more data than any other industry on where their customers are, how they interact, and how they transact business. And in today’s digitally connected economy, the value of this information cannot be understated. However, leveraging that customer information demands a shift in the standard telco business model into one that can operate at the pace of today’s digital exchange – with real-time business and consumer insight.

At Systech, our data experts understand the unique challenges faced by the Telco industry in storing, synching and leveraging their data. For the last 20+ years, we have built & delivered custom business intelligence solutions to clients around the world, allowing them to take back control of your data and uncover the insights deep within.

Contact us today and see how we have helped Telcos leverage their most powerful asset – their own data – to work for them.

Let Systech help make your data investment a success

  • Modernize your data management environments
  • Optimize Performance
  • Implement Big Data Strategy
  • Maximize value with Predictive Analytics & Real-Time Data Streaming
  • Visualize your customers; networks; and services with end-to-end views

Systech’s Telco solution helps our customers monetize their growing volume of network data by gaining detailed insight to quality of service, customer behavior and customer experience.

  • Coverage

    Access to Customer Services
    Average Land Unavailable to Services
    Percentage of Land Covered with Services
    Average Population Unavailable to Services
    Percentage of Population Covered with Services

  • Faults & Complaints

    Work in Progress
    Percentage Closed
    Mean time to Resolve
    Customer Service Level Statisttics
    Percentage of Open & Level of Escalation Priority Required

  • Customer Analysis

    Churn Rate
    Top Customers
    Subscription Analysis
    Customer Segmentation
    Average Revenue per User

  • Quality/Usage

    Service
    Mean Opinion Score

Solution Benefits:

  • Understand customer usage patterns by analyzing call detail recording (CDRs)
  • Analyze trends of area, time and product
  • Assist in estimating revenues, volumes and margin of profit
  • Categorize customers into segments according to their behavior and demographic for CRM
  • Launch appropriate marketing campaigns and improve the ability to target new customers
  • Track the performance of campaign within a period of time that is essential for improving marketing skills
  • Monitor the behavior changes of customer so that companies can immediately respond

Ready to get started?

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